Shipping Policy
At Decoders, we strive to ensure that your purchases are delivered to you promptly and securely. This Shipping Policy outlines the terms and conditions regarding the delivery of physical and digital products.
1. Order Processing
- Orders are processed within 1-3 business days, excluding weekends and holidays.
- You will receive a confirmation email with your order details once your order is processed.
2. Shipping Methods and Delivery Times
- We offer standard and express shipping options. Delivery times vary depending on your location and selected shipping method.
- Estimated delivery times are as follows:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
3. Shipping Charges
Shipping charges are calculated based on the weight of your order, the delivery address, and the shipping method selected. The charges will be displayed at checkout before you finalize your purchase.
4. Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment. Please allow up to 24 hours for the tracking information to update.
5. International Shipping
We offer international shipping to selected countries. Delivery times and charges vary based on the destination. Any customs duties or taxes imposed by the destination country are the responsibility of the customer.
6. Issues with Delivery
If you experience any issues with your shipment, such as delays, lost packages, or damages, please contact our support team at support@decoders.com. We will work with the shipping carrier to resolve the issue promptly.
7. Digital Products
For digital products, download links will be sent to your registered email address immediately after payment confirmation. If you do not receive the email, please check your spam folder or contact our support team.
8. Contact Us
If you have any questions about our Shipping Policy, please contact us at:
Email: support@decoders.com
Phone: +916306363113